delivery policy

Online Orders: 
Once you have completed an online order, you will receive an email confirmation providing you leave your email address
We will attempt to send your goods within 3 business days. If there is any delays beyond that 3 day period, we will notify you via email 

 

For Australian orders: we recommend you purchase Insurance as we cannot accept responsibility for lost/undelivered items through Australia Post without this. Recommended arrival times will be between 5-7 days depending on Australia Post Services.
 

For Overseas orders: We recommend you purchase Insurance as we cannot accept responsibility for lost/undelivered items through Australia Post without this. If you request Signature on delivery someone over the age of 21 years old must sign for the goods. Recommended arrival times vary depending on the country but on average allow between 7-10 business days.
 

Please Contact us if you have any questions regarding Online Orders
 

Custom Orders:
For all custom orders you will need to allow between 2-4 weeks turn around time to complete the project. Once the custom order has been agreed on, you will be given an estimated time for completion. Please be aware that larger orders could take a little bit longer. On completion of the order you will receive a confirmation email to let you know the order is ready for postage.

 

For Australian orders: we recommend you purchase Insurance, as we cannot accept responsibility for lost/undelivered items through Australia Post without this. Recommended arrival times will be between 5-7 days depending on Australia Post Services.
 

For Overseas orders: We recommend you purchase Insurance, as we cannot accept responsibility for lost/undelivered items through Australia Post without this. If you request Signature on delivery someone over the age of 21 years old must sign for the goods. Recommended arrival times vary depending on the country but on average allow between 7-10 business days.


Please Contact us if you have any questions regarding Custom Orders

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